Support

All repairs for the US and Canada are done at the factory. If you are in another country, please contact the local Millennia Distributor.

US and Canadian customers, please email tech@mil-media.com. We will create the necessary paperwork for you to include with your unit and email it back, along with shipping instructions and an RA number. It takes about 10-15 business days to complete most work.

Model Flat Rate Repair
HV-3x Two-Channel Preamp $280
HV-3x Four-Channel Preamp $360
HV-3x Eight-Channel Preamp $440
Any Preamp with ADC option add $200
NSEQ-x, M-2B
$400
STT-1 $360
TCL-2
$380
TD-1 $310
HV-x module, 35, 35P $200
Other models... Email tech@mil-media.com

 *Tubes and bulbs, new packing material and shipping box not included. Flat rate excludes units that are physically damaged or abused (lightning strike, power surges, water, etc..).

Flat Rate Repairs are only done at the factory.

Warranty

US and Canada: We will repair our products, free of charge, in the event of defect of materials or workmanship for one (1) year following date of purchase. This limited warranty covers failures due only to defects in materials and workmanship which occur during normal, intended use and does not cover damage which occurs in shipment or failures which are caused by products not supplied by Millennia Media. This limited warranty does not cover failures which arise from accident, misuse, abuse, neglect, mishandling, misapplication, faulty installation, improper adjustment, alteration or modification of product, incompatibilities, line-power surges, acts of God, or service performed by anyone other than Millennia Media or its authorized agent. Vacuum tube and bulb failures are not covered under warranty.

Other Countries: In the event of defect of materials or workmanship for two (2) years from the manufacturing date, the authorized Millennia distributor will facillitate return of product to our U.S. factory for repair. This limited warranty covers failures due only to defects in materials and workmanship which occur during normal, intended use and does not cover damage which occurs in shipment or failures which are caused by products not supplied by Millennia Media. This limited warranty does not cover failures which arise from accident, misuse, abuse, neglect, mishandling, misapplication, faulty installation, improper adjustment, alteration or modification of product, incompatibilities, line-power surges, acts of God, or service performed by anyone other than Millennia Media or its authorized agent. Vacuum tube and bulb failures are not covered under warranty. Shipping costs to/from factory are not coverered under this warranty. International warranty law may vary from country to country, and Millennia will abide by the law of each country.

Contact Info

Millennia Media, FPC
6411 Capitol Avenue
Diamond Springs, CA 95619
T (+1) 530-647-0750
F (+1) 530-647-9921
sales@mil-media.com

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