Support

All repairs for the US and Canada are done at the factory. If you are in another country, please contact the local Millennia Distributor.

US and Canadian customers. Please email tech@mil-media.com. We will create the necessary paperwork for you to include with your unit and email it back. along with shipping instructions and an RA number.
 

It takes about eight business days to complete the work.
 

Model Flat Rate Repair with Round Trip UPS Ground shipping included*
HV-3 Two-Channel Preamp $200
HV-3 Four-Channel Preamp $260
HV-3D or R Eight-Channel Preamp $330
NSEQ-2 and NSEQ-4 $290
STT-1 $260
TCL-2 $270
TD-1 $200
HV-3 C or D Channel Module $125
Other models... Email tech@mil-media.com

*Tubes and bulbs, new packing material and shipping box not included. Flat rate excludes units that are physically damaged or abused (lightning strike, power surges, water, etc..).

Air Shipping available for extra fee.  Shipping Prices are for  Round Trip shipping in the US only. Additional shipping cost for oversized packing and road cases. Canadian Customer, we will provide shipping options when we issue the RA.
Flat Rate Repairs are only done at the factory.
 

Return Air Shipping Extra Fee Each Way
3-Day UPS   $60.00
2-day UPS $100.00
Red Overnight UPS $170.00
Red UPS Saturday Delivery $300.00
 

Warranty

US and Canada: We will repair our products, free of charge, in the event of defect of materials or workmanship for one (1) year following date of purchase. This limited warranty covers failures due only to defects in materials and workmanship which occur during normal, intended use and does not cover damage which occurs in shipment or failures which are caused by products not supplied by Millennia Media. This limited warranty does not cover failures which arise from accident, misuse, abuse, neglect, mishandling, misapplication, faulty installation, improper adjustment, alteration or modification of product, incompatibilities, line-power surges, acts of God, or service performed by anyone other than Millennia Media or its authorized agent. Vacuum tube and bulb failures are not covered under warranty.

 

Other Countries: The authorized Millennia distributor will repair our products, free of charge, in the event of defect of materials or workmanship for two (2) years from the manufacturing date. This limited warranty covers failures due only to defects in materials and workmanship which occur during normal, intended use and does not cover damage which occurs in shipment or failures which are caused by products not supplied by Millennia Media. This limited warranty does not cover failures which arise from accident, misuse, abuse, neglect, mishandling, misapplication, faulty installation, improper adjustment, alteration or modification of product, incompatibilities, line-power surges, acts of God, or service performed by anyone other than Millennia Media or its authorized agent. Vacuum tube and bulb failures are not covered under warranty.

Contact Info

Millennia Media, FPC
6411 Capitol Avenue
Diamond Springs, CA 95619
T (+1) 530-647-0750
F (+1) 530-647-9921
sales@mil-media.com

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